INDIANAPOLIS -- A TSA program that looks to help travelers with medical conditions is getting more attention after a viral post from a mother at the Indianapolis airport.
Angie Solis wrote on Facebook last month about her experience flying out of Indianapolis International Airport for spring break.
Solis complimented TSA agent Alicia Houston, who guided her son Zion through security.
Zion, 13, has autism and Solis was worried a trip to the airport might be overwhelming. But a TSA agent named Alicia made everything smooth for Solis and Zion.
"She spoke directly to my son," Solis said. "She treated him like a person with feelings and a voice and worth. ... Thank you TSA, from the bottom of my heart for making this experience stress-free. And for caring enough to understand that some people just process differently and need extra TLC."
Since she wrote about her experience, the post has more than 20,000 shares and 65,000 likes.
It has also led to more exposure for the TSA Cares program, which provides travelers with medical conditions and disabilities with special assistance during the screening process.
To request the TSA Cares service, call 855-787-2227 three days before your flight.
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