INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Cost of Thanksgiving dinner is down but the need in the community is up
Experts say the cost of this year's Thanksgiving dinner is slightly cheaper than previous years. Local organizations say that slight relief isn't enough to reduce the need at this time of the year.
Experts: Car, home lockouts and plumbing calls increase during Thanksgiving
Thanksgiving is less than a week away. Local experts shared tips to keep your house running smoothly during the holiday.
Outreach efforts aim to reduce overdose deaths in the 46201 zip code
Officials say there were 383 overdose deaths in Marion County from January to September 2024. Of those overdose deaths, 44 of them, or 11%, were in the 46201 zip code.
Peony plantings happening across Noblesville despite the snow and cold
Peony roots are being planted across Noblesville this week ahead of the 2025 Indiana Peony Festival.
