INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Man critically injured in shooting on the northeast side of Indianapolis
A man is reported to be in critical condition following a shooting on the northeast side of Indianapolis on Monday night.
Historic Boone County church to be renovated as community center by local couple
The church has stood in downtown Lebanon since the early 1900s. The Tranums bought the property about three years ago, saying it needed extensive work.
Irvington businesses holding donation drive to fill neighborhood food boxes
In Irvington, business owners and residents are helping each other with something to eat through food boxes and cabinets spread throughout the neighborhood.
Families seek food bank help amid SNAP uncertainty
Hoosiers are turning to food banks and local assistance programs as uncertainty surrounding SNAP benefits creates food insecurity challenges across Indiana.
