INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Purdue launches new sports management program amid boom in industry
The Circle City is considered the amateur sports capital of the world, which is why Purdue University is launching a new master's program to make sure people are fully trained to manage the demand.
Hamilton County, Town of Sheridan at odds over road funding
Tensions between the town of Sheridan and Hamilton County officials have escalated over road funding responsibilities.
Hoosiers rally at the statehouse and urge lawmakers to protect Medicaid
The rally focused on Senate Bill 2 which would require Medicaid recipients to all users to re-apply for Medicaid coverage quarterly.
1 person in critical condition following south Indy shooting
One person is in critical condition following a shooting on the south side of Indianapolis on Tuesday.
