INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
IU Health launches choir program to help patients with Parkinson's Disease
IU Health is piloting a new program designed to help patients with Parkinson's. The Parkinson's choir helps strengthen their voices.
'Awaken Christmas Outreach' helps hundreds of families get fresh groceries
A partnership with the Dream Center Indianapolis and the Indiana Department of Child Services made sure hundreds of Hoosier families had fresh groceries on Tuesday.
Indiana Governor Mike Braun reflects on first year, outlines priorities for 2026
Indiana Governor Mike Braun is wrapping up his first year in office. WRTV sat down with him to discuss what his administration accomplished in 2025 — and his priorities for the year ahead.
How Duke Energy crews keep the power on during extreme cold in Hendricks County
With extreme cold settling into central Indiana, Duke Energy is reminding customers to prepare for potential power outages and to know where to turn if they need help staying warm.
