INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Drop off locations now open for Operation Christmas Child
Children in need are being blessed this Christmas season through the Samaritan’s Purse project, Operation Christmas Child.
After Biden policy shift, Russia says Ukraine fired 6 US-made missiles
Days after President Biden eased restrictions on Ukrainian use of American-made weapons, Russia said it was struck by six U.S.-made missiles.
Republican proposes restroom ban as first openly transgender member joins House
Republican Rep. Nancy Mace is proposing banning transgender women from using the women's restroom as Rep. Sarah McBride becomes the House's first openly transgender member.
The Success Center at Carriage House East hosts Thanksgiving food pantry
Residents could get turkey, turkey breast, and ham ahead of Thanksgiving thanks to Success Center, nestled inside Carriage House East Apartment Complex.
