INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Hi-Fi Annex to move locations in 2026, allowing for year-round shows
Set to open in 2026, the indoor space will increase capacity to 1,200 people hoping to expand the Fountain Square music scene.
Crash leaves Decatur Central High School teacher critically injured
Police are investigating a crash that left one person seriously injured near Decatur Central High School Monday morning.
Arrest made in deaths of 22-year-old man and 3-year-old child in August shooting
Police have made an arrest in a double murder that left 22-year-old JaiShawn Darell Johnson and 3-year-old Armonie Booker dead in August.
Tony Stewart makes it to birth of baby boy after qualifying for NHRA finals
Tony Stewart had a busy weekend qualifying for the NRHA finals and welcoming a new baby boy on Saturday before returning to Pomona for race day Sunday.
