INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Police arrest two teens accused of stealing a car then shooting a woman
Two teenagers are facing several charges after police say they are accused of stealing a woman’s Kia and then shooting her.
Indy testing organizations see increase in STIs among teenagers
More teenagers in central Indiana are testing positive for sexually transmitted infections. WRTV checked in with local organizations, encouraging teens to get tested.
Former Indianapolis Colts player takes students on field trip to trampoline park
Marlin Jackson took students who have good behavior in the classroom to Urban Air Trampoline Park in Noblesville.
Indianapolis Zoo to welcome giant tortoises in 2025
The new exhibit, featuring Galapagos and Aldabra tortoises, will open on Memorial Day Weekend in 2025.
