INDIANAPOLIS — J.D. Power has rated the Indianapolis International Airport best for customer satisfaction among medium-sized airports in North America for the fifth time.
According to a press release from the Indianapolis Airport Authority, this is the third year in a row the airport has won the award.
“We hear it from travelers all the time; IND is their favorite airport – and there is a lot of care and effort from so many people that goes into delivering that kind of consistently superior customer service,” Mario Rodriguez, executive director of the Indianapolis Airport Authority, said in the release. “We can’t help but be proud of our frontline employees and partners who strive each day to create that experience.”
The survey looks at six things:
- Getting to and from the airport
- Check-in and baggage check
- Security check
- Terminal facilities
- Baggage claim
- Food, beverage and retail
Other airports claiming the top spot include Minneapolis-Saint Paul International Airport for mega airports and Tampa International Aiport for large airports.
“We strive for the Indy airport to be the epitome of Hoosier Hospitality, and that makes a profound impact on the overall traveler experience to our community,” Rodriguez said in the release.
You can learn more about the survey results here.
-
Pence criticizes Trump's pick of RFK Jr. for HHS secretary
Former Vice President Mike Pence is calling on Senate Republicans to block Robert F. Kennedy from being confirmed as Health and Human Services secretary.
2024 BOA Grand Nationals has most participants in its history
Bands of America Grand National Championships draws talent from across the country to Lucas Oil Stadium. This year, 113 bands are represented.
Goo Goo Dolls to perform in Indianapolis in Aug. 2025
The Grammy-nominated rock band will be performing at Everwise Amphitheater at White River State Park on Friday, Aug. 15, 2025, as part of their Summer Anthem Tour.
Savor Indianapolis: Restaurant collaborations celebrate Indy’s culinary scene
Indianapolis Monthly’s Savor Indianapolis dining series returns November 20-22 at the Biltwell Event Center in downtown Indianapolis.
